This Privacy Policy explains how a9agent collects, uses, stores, and protects your personal data. By using the a9agent Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is incorporated into and forms part of the a9agent Terms & Conditions.
a9agent ("we", "us", "our") is committed to protecting the personal data of all individuals who use the a9agent Platform, including Malaysian players who access our live casino, sportsbook, slots, and Sic Bo products at a9agent.org ("Platform"). This Privacy Policy sets out in clear terms what personal data we collect, for what purposes we process it, with whom we share it, how long we retain it, and what rights you have in relation to it.
a9agent operates under international gaming authority licensing, which imposes specific data protection, anti-money laundering (AML), and know-your-customer (KYC) obligations on us. Some of our data processing activities are required by law or by our licence conditions, and we are obligated to carry them out regardless of your preferences. We will always be transparent about which activities fall into this category.
If you have any questions about this Policy or wish to exercise your data rights, please contact us using the details in Section 14.
Depending on your interaction with the a9agent Platform, we may collect the following categories of personal data:
We do not collect sensitive personal data (e.g., racial or ethnic origin, health data, biometric data) unless required for specific regulatory verification purposes, in which case we will inform you at the point of collection.
a9agent collects personal data through the following means:
a9agent processes your personal data for the following purposes:
Where applicable data protection law requires us to identify a legal basis for processing personal data, we rely on the following:
a9agent does not sell your personal data to third parties. We share personal data only in the following circumstances:
All third-party service providers are contractually required to process data only as instructed by a9agent and to maintain appropriate technical and organisational security measures.
a9agent uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional, personalised, and secure user experience. We use the following categories of cookies:
You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. a9agent does not use cookies to serve third-party advertising or to track your activity outside of a9agent.org.
a9agent retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal and regulatory obligations. Specific retention periods include:
Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data management procedures.
Subject to applicable law and certain limitations arising from our regulatory obligations, you have the following rights in relation to your personal data held by a9agent:
To exercise any of these rights, please contact our Data Privacy team using the details in Section 14. We will respond within thirty (30) calendar days of receiving a verifiable request. We may need to verify your identity before processing your request.
a9agent implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your own login credentials. If you believe your a9agent account has been compromised, contact us immediately via Live Chat.
The a9agent Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly close the account, void any associated transactions, and delete the data in accordance with our retention procedures.
If you are aware that a minor has created an account on the a9agent Platform, please contact us immediately at the details provided in Section 14. We take underage gambling prevention seriously and will act on all such reports without delay.
a9agent's primary operations and data storage infrastructure are located in jurisdictions covered by our gaming licence. In some cases, personal data may be transferred to and processed in countries outside of Malaysia, including where our service providers operate. Where such transfers occur, we ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to ensure your data receives an adequate level of protection consistent with this Policy.
a9agent reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where changes are material, we will notify you via the Platform, by email to your registered address, or by other appropriate means, prior to the change taking effect. The updated Policy will be published at a9agent.org/privacy-policy with a revised effective date.
Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact us to close your account.
For questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact a9agent through the following channels:
Please mark privacy-related enquiries with "Privacy Request" in the subject line to ensure they are directed to our Data Privacy team. We will acknowledge receipt within two (2) business days and respond in full within thirty (30) calendar days.
Every page of the a9agent Platform, including the login form and cashier, is served over HTTPS with 256-bit SSL encryption. Your personal data and MYR transaction details are encrypted in transit — they cannot be intercepted or read by a third party.
a9agent conducts identity verification for all accounts. This protects players by ensuring your account cannot be accessed or withdrawn from by anyone other than you. KYC also enforces our 21+ age requirement — a regulatory obligation under our gaming licence.
Sensitive personal and financial data stored on a9agent's infrastructure is encrypted at rest. Access to production data is restricted to authorised personnel only, and all access is logged and audited on a regular basis as part of our security programme.
a9agent does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers who are contractually bound to process it solely as instructed by a9agent and to maintain equivalent security standards.
Malaysian a9agent players can access, correct, export, or request deletion of their personal data at any time. Marketing preferences can be updated from Account Settings. Cookie preferences can be managed through your browser. We respond to all privacy requests within 30 days.
a9agent operates under international gaming authority licensing. Our licence requires us to maintain data protection standards, segregate player funds, and comply with AML obligations. These regulatory requirements provide an additional layer of protection for every player on the Platform.
Your data is protected, your funds are secure, and your privacy is respected. Explore everything a9agent has to offer — live casino, sportsbook, slots, and Sic Bo — all in MYR, all on mobile.
21+ only · Gamble responsibly · a9agent operates under international gaming authority licensing